Professor Feldman is the Bigelow Research Associate Professorship in Business Administration at Darden.
Her research focuses on how digital technologies affects operations strategy with emphasis on services, platforms, pricing, and consumer engagement. She incorporates economic (game-theoretic) models as well as field experiments and data-driven tools in operational settings. Her work has been published in Management Science, Manufacturing & Service Operations Management, Operations Research, and Marketing Science. She serves as an associate editor at Manufacturing & Service Operations Management and Service Science, and as a senior editor at Production & Operations Management.
Professor Feldman is an award-winning scholar. For her teaching, she was awarded the Darden Outstanding Faculty Award in 2025, was selected as a faculty marshal in 2025 and 2026. At Boston University, she was awarded the university-wide Provost’s Scholar-Teacher of the Year Award in 2022. She also won the Broderick Award for Faculty Contribution to Student Learning and Experience in 2022, the Broderick Award for Excellence in Teaching in 2020, the MBA Award for Outstanding Teaching in 2020, the Part-Time MBA Best Faculty Award in 2020, The Earl F. Cheit Award for Outstanding Teaching at Berkeley Haas in 2013 and 2016, and the Berkeley Haas Club-6 membership for teaching from 2011-2017.
For research, she was a finalist for the 2025 Management Science Best Paper Award, she won the 2022 Rothblum Award for Excellent Work in Operations Research, the 2021 Slatkin Award for Excellence in Research, the INFORMS Service Science Cluster Best Paper Award in 2021 and 2016, and the INFORMS Public Sector Operations Research Best Paper Award in 2016, among others.
Professor Feldman received her Ph.D. in Operations Management from the Wharton School of the University of Pennsylvania and holds a bachelor’s and master’s degrees from the Technion. Previously, she was on the faculty at the Haas School of Business, UC Berkeley.